18th Annual CCW Conference and Expo 2017
Digital channels are becoming the communication of choice for millennials and GenX customers. With millennials set to become the next vital subset of the customer universe, the shift has already begun with customers expecting organizations to interact, engage with, and guide them at the time they want and through the media they prefer.
Virtual Assistants, Chat bots, self-help customer service channels are a hot topic today and the call center industry is witnessing a major metamorphosis. The ubiquitous social media eye is gradually becoming a diet for existence. These multiple channels have a colossal potential to revolutionize customer experience by creating an omni-channel digital rendezvous.
Come witness the disruption. Hexaware is a proud Premium Sponsor at the 18th Annual CCW Conference & Expo 2017, at The Mirage, Las Vegas. Visit us at BOOTH #1225
Learn how disruptive interventions like Robotic Automation, AI and Machine Learning are redefining the customer service strategies. Save significant cost, improve end user engagement and earn an opportunity to transform your contact centers from cost centers to revenue centers.
For More Information Visit: https://www.callcenterweek.com
Hexaware to Grow in Double Digits at 10-12% in 2017: Chief
Midcap software firm Hexaware Technologies reported a 3.4 percent revenue growth in constant currency but according to the company’s chief R Srikrishna, its profitability will stay flat in the the calendar year 2017 as the margin growth will be in line with the revenue growth but the company will grow in double digits. “You should expect to see growth again in 2017 over 2016. But, it tends to be lumpy. So, I would not put a quarterly run-rate,” he said while speaking to CNBC-TV18 in an interview.
“You should expect to see growth again in 2017 over 2016. But, it tends to be lumpy. So, I would not put a quarterly run-rate,” he said while speaking to CNBC-TV18 in an interview.
According to Srikrishna, executive action can only change things to a certain extent and most things which are material to the H1B cannot be changed by executive action. “It needs legislative action and of the two bills that are there, one represents essentially Silicon Valley interests which has a little scope to go through. The other one is bipartisan, but you should know that similar bills that have not got bipartisan broader support, have not passed, he added.
Watch the exclusive footage of the interview of Hexaware CEO, R Srikrishna featuring on the show CNBC: http://www.moneycontrol.com/tv/cnbc-tv18-shows/midcap-radar-2017-02-08.html
Hexaware Technologies expands its BPS Services; opens 2nd delivery center in Chennai
Hexaware Technologies Limited, a leading global provider of Application, Infrastructure, BPS and Digital services, announced the expansion of it BPS Services with a second delivery center in Chennai, India. The addition of this center in its global delivery network will further strengthen the Company’s delivery capabilities in providing accelerated business process solutions for clients across industries and various geographies.
The inauguration was hosted by Allison Kirkby, Chief Executive Officer, Tele2, one of the leading European telecommunications operators. Hexaware has been a trusted partner for Tele2 since 2011. Over the years, Tele2 has become one of Hexaware’s strategic customers and among its top 3 customers in Europe. Together, Hexaware and Tele2 have partnered in various successful strategic undertakings. In the last 6 years this partnership has grown to include IT, customer & network operations and IoT/M2M.
“The opening of the new delivery center is in anticipation of continued growth we are experiencing in the marketplace, as we continue to invest in our capabilities to service our customers in line with our Shrink IT, Grow Digital strategy. We are also delighted to have Tele2 with us today. We see tremendous potential in leveraging our synergies for the benefits of our clients.” said R Srikrishna, Chief Executive Officer, Hexaware Technologies Limited.
The new center will deliver mission critical back office and front office services to global clients from varied industries including Telecommunication, Banking & Financial Services, Healthcare, Retail and Professional Employer Organization.
Read More: http://bit.ly/2gXJiiC
Hexaware Technologies Named a Top 15 Sourcing Service Provider by ISG
Hexaware Technologies Limited, a leading global provider of Application, Infrastructure, BPO and Digital services, announced that it has been named a Top 15 Sourcing Standout by Information Services Group (ISG), a leading technology insights, market intelligence and advisory services company.
Hexaware was among the leading providers in the Breakthrough 15 category for the Americas region based on annual contract value (ACV) won over the last 12 months, according to the 3Q 2016 Global ISG Index.
Hexaware has witnessed industry-leading growth in the last two quarters of 2016. In the select verticals that it focusses on, Banking & Financial services has been leading the revenue share followed by Manufacturing & Consumer. New Bookings have been driven by Next Generation service lines, Agile Application Development, Infrastructure Management Services and Business Process Services. North America remains its strongest market in terms of revenue share followed by EU and then APAC. As a Gen 3.0 IT service organization, it has introduced new services to clients like RAISE IT, platform driven infrastructure and application management services, RPA enabled Digital Managed Services, which are in-line with the corporate strategy.
Shares of HEXAWARE TECHNOLOGIES LTD. was last trading in BSE at Rs.204.4 as compared to the previous close of Rs. 190.45. The total number of shares traded during the day was 261950 in over 3149 trades.
The stock hit an intraday high of Rs. 205.9 and intraday low of 190.75. The net turnover during the day was Rs. 52902353.
See full news here: http://bit.ly/2gmsQrQ
SpiceJet, Hexaware Tech among Five Wealth-Creating Midcap Stock Ideas
The S&P BSE Midcap index may have lost nearly 3 per cent in the last one week, it has returned over 22 per cent in the last one year, as compared to just about 10 per cent surge on the benchmark index Sensex.
While some analysts believe the valuations of midcap stocks are overstretched, there are some who are bullish on these stocks given one chooses the right ones.
“Most of the mid cap stocks are looking overvalued but if one has 2-3 years long horizon, one can expect good returns. There are still pockets of midcap space which are at attractive valuation (like specialized engineering companies, niche financing and infrastructure companies) and they are expected to outperform in short term in spite of majority of midcap stocks being overvalued,” said Aasif Hirani – Director, Tradebulls.
Below are five midcap stocks ideas recommend by top brokerages:
India Nivesh
1) L&T Finance Holdings
L&T Fin has delivered better performance in the June quarter despite challenging business environment with healthy loan growth (despite run down of de-focused portfolio), healthy operating profit led by cost saving and positive surprise on asset quality despite transition to 120 dpd.
The brokerage like company’s strategy for FY16-20E of improving ROEs to high teen which will be led by focus on profitable and high margin segments.
India Nivesh maintained ‘buy’ rating on the stock with a target price of Rs 115.
Prabhudas Liladhar
2) Hexaware Technologies
Hexaware Technologies reported impressive 6.6 per cent quarter-on-quarter dollar revenue growth. The company has guided for a robust second half as well with even fourth quarter of calendar year 2016 to be a good quarter unlike Q4 of CY15 which was soft.
The brokerage believes Hexaware’s performance is particularly heartening against a backdrop of revenue/margin miss by most mid?cap peers. It retained ‘Accumulate’ rating on the stock with a target price of Rs 255. Read more…
Hexaware betting big on Shrink IT and Grow Digital strategies, says its CEO
Hexaware Technologies has posted robust earnings, with revenues up 12.6 per cent in the first quarter and dollar revenue seeing a healthy growth. Margins have seen steady growth as well.
Speaking to BTVI, Hexaware Executive Director and CEO R Srikrishna said the company’s two-pronged strategy of Shrink IT and Grow Digital is paying off.
While the US business looks strong, the macroeconomic conditions in Europe are of a little more concern, even as the Brexit impact is still to be fully assessed. With $47 million in cash on books, Srikrishna said, the company is seriously looking at acquisitions in the healthcare and banking space.
Read Original Article Here:- http://www.thehindubusinessline.com/info-tech/hexaware-betting-big-on-shrink-it-and-grow-digit-strategies-says-its-ceo/article8925098.ece
Website:- http://hexaware.com
Hexaware Unveils a Bold, Renewed Brand Identity
Mumbai, 10 July 2017: Hexaware Technologies Ltd, the fastest growing automation-led, next generation provider of IT, BPO and Consulting services, is proud to unveil its new brand identity and logo today. The new logo reflects the vibrant personality and renewed purpose of the organization.
This new brand identity is an important milestone given Hexaware’s vision for the future which is: Fearlessly challenging traditional IT approaches, helping re-imagine businesses, shrinking IT costs and embarking customers onto an optimistic digital future.
Along with this futuristic vision, the logo seeks to reinforce a youthful outlook, create a strong visual representation of a move towards digitization, while honoring the company’s iconic heritage. It also seeks to embody the high passion and progressive change that the company is embracing with automation, innovation and artificial intelligence.
“Hexaware has been on a fantastic trajectory. Our new brand identity projects all that Hexaware, as a company has stood for in the past and the promise it holds for the future. We are on a mission to stay relevant today; make an impact and steer our customers in the right direction, in this rapidly changing technology dynamics.” said R. Srikrishna, Chief Executive Officer and Executive Director, Hexaware Technologies Ltd.
This bolstered global aspiration conveys Hexaware’s passion for disruption, its commitment to innovate further and serve customers better.
To know more, Visit: http://hexaware.com/newsroom/press-releases/
Your Competition is on-board… Are you??
Banks and other financial institutions that haven’t embarked on the digitization journey and leveraged on the current trend of RPA and Artificial Intelligence yet will soon be redundant. It is amazing to see the extent to which some of the top players in the industry have explored this arena.
Simply put, RPA and Artificial Intelligence, aims to replace humans with a la mode software solutions. This, however, is not to be construed as a simple ‘cost cutting’ initiative. The increasing demand to look through loads of ‘Unstructured’ pieces of data, within a short span of time and turn out the ‘first time right’, has forced organizations to look beyond human capabilities. Additionally, the need to be the first in the market and to wow your customer makes it mandatory to turn to digital platforms for solutions. Customers today look beyond the simple Problem Solving and Manipulative Tools, including Robotics, Chat Bots, and Speech Recognition. Natural Language Processing, Predictive Analysis, Analytics on Customer Behaviour and so on. The Banking, Financial Services, and Insurance industries have been in the forefront to embrace this change and make effective use of technology to be ahead in the game.
Demand for Robotic Process Automation (RPA) has considerably risen in the past couple of years. As we move on, vanilla RPA solutions are being outpaced by Machine Learning capabilities. Process Complexity and Criticality is not a constraint for automation anymore. There are enough examples where complex decision-making tasks are easily and efficiently handled using the right tool. Be it Settlements of Securities or Investigation & Analysis in Reconciliations or Refunds & Recalls in Banking or Research & Analytics in Investment Banking, RPA, and AI hasn’t disappointed us in any area.
Read More: http://blogs.hexaware.com/your-competition-is-on-board-are-you/
Hexaware Wins 3 Awards at the Golden Globe Tigers 2017 for Excellence in Outsourcing & Leadership
Hexaware was honored at the recently concluded Golden Globe Tiger 2017 Awards held in Kuala Lumpur, Malaysia on April 24th, 2017. The Golden Globe Tigers awards is multifunctional, multi-disciplined across segments and industry focussed. The GGT Awards aim to recognize organizations & individuals for excellence in Outsourcing and Leadership because they believe that perfection has no limits.
Hexaware and GenRocket Partner to Offer Accelerated Software Development Solutions Based on Test Data Generation Technology
Hexaware Technologies Limited, a leading global provider of application, infrastructure, BPS and digital services and GenRocket, a technology leader in automated software test tools, today announced a global reseller partnership to provide advanced software testing products and services to enterprises. This partnership helps enterprises to meet their high-velocity software release cycles, while maintaining the highest possible standards for software quality assurance.
A key ingredient for automating and accelerating the software test process is through a new and innovative approach that produces real-time test data based on GenRocket’s patented Test Data Generation (TDG) technology and supports the growing demand for continuous integration and testing.
Using GenRocket’s TDG technology, software test consultants can quickly create and execute comprehensive test scenarios with patterned and conditioned test data, based on the most complex data models while preserving the referential integrity and parent-child relationships. GenRocket’s TDG technology can speeden the testing process by more than 1000% for about 10% of the cost of traditional Test Data Management (TDM) solutions.
Hexaware’s Digital Assurance practice is aligned, with the organizations’ growth strategy “Shrink IT Grow Digital” that focusses on identifying opportunities for automation, while significantly reducing the enterprises’ Quality Assurance spend. The company’s strategy for assuring quality of digital transformation programs, is by leveraging its innovative solutions like iD2E (Integrated Design to Execution) automation, FAME (framework for automated mobile testing) for multi-channel testing, quantifying usability of apps using our UMI (usability measurement index) model, automated Big Data testing, service virtualization and our innovations in on-demand performance engineering using the cloud and security testing solutions
About Hexaware
Hexaware is a leading global provider of IT, Application, Infrastructure, BPS and Digital services. Our business philosophy of Shrink IT, Grow Digital allows customers to significantly shrink commodity IT spend while partnering with them to embrace digitalization. The Company focuses on key domains such as Banking, Financial Services, Capital Market, Healthcare, Insurance, Manufacturing, Retail, Education, Telecom, Travel, Transportation, and Logistics. Hexaware is committed to delivering business results and leverage technology solutions by specializing in Application Development & Maintenance, Business Intelligence & Analytics, Quality Assurance and Testing Services, Infrastructure Management Services, Business Process Services and Enterprise Solutions. Founded in 1990, Hexaware has a well-established global delivery model armed with proprietary tools and methodologies, skilled human capital and SEI CMMI-Level 5 certification. For more information log on to www.hexaware.com.
Read More: http://www.pr.com/press-release/714585
A New Story Is Unfolding in the Global IT Landscape – An article on Hexaware in Corporate America Magazine
The IT industry has grown on the back of labor arbitrage for a whopping 20 years. Organizations, in the past two decades, have matured with a DNA, a culture of creating labor at scale, high quality, low cost and in the right places at a fast pace. The future, however, would not be the same. The era of eliminating people through automation is approaching. Hexaware, thus, moving at the speed of change, is equipped to accommodate the changing needs of its clients in this era.
R Srikrishna, CEO, and Executive Director, Hexaware Technologies, talks about Hexaware’s change journey with high velocity that disrupts the future of the IT industry, and what automation means to all. Finally, R Srikrishna describes the inhibition of traditional players to automation, from a social and cultural perspective.
Hexaware Featured in Everest Group’s ‘IT Service Provider of the Year Awards 2017’
Hexaware Technologies Limited, a leading global provider of application, infrastructure, BPS and digital services announced that Everest Group has ranked it among the top 20 IT services (ITS) providers, as part of its PEAK Matrix Service Provider of the Year™ awards for 2017.
Everest Group PEAK Matrix™ evaluations were designed to serve as a valuable source for IT services’ buyers to evaluate, compare and contrast key service providers in the global services market space. These assessments offer service provider selection guidance, as well as nuanced insights into those providers’ strategies for key business lines, geographies, and technologies. The awards recognize consistent top performers across 21 PEAK Matrix IT services evaluations, featuring 73 providers that were published in 2016.
“This PEAK Matrix Service Provider of the Year award is a significant achievement for us. Hexaware is helping organizations reimagine their businesses, shrink IT costs, enhance business operations, accelerate digital transformation and maximize returns leveraging its Shrink IT Grow Digital strategy,” said R Srikrishna, Executive Director, and CEO, Hexaware Technologies Ltd.
“In an industry that is thriving on labor arbitrage for too long, Hexaware is at the forefront of eliminating labor through automation, Artificial Intelligence, Machine language and by every other means available,” said Krishna Kumar, Chief Technology Officer, Hexaware Technologies Ltd.
Hexaware Ranks Number One Among the Top Service Providers in Overall Customer Satisfaction in Whitelane’s IT Outsourcing Study
Hexaware Technologies Limited, a leading global provider of application, infrastructure, BPS and digital services announced that it shares the number one ranking in overall customer satisfaction, in the European IT outsourcing survey conducted by Whitelane Research.
The annual study evaluated more than 4,600 unique IT outsourcing contracts held by over 1,500 top spending IT organizations in Europe. Hexaware received an overall customer satisfaction score of 79%, which was significantly higher than the average score (70%) for other service providers.
Hexaware has the most satisfied customers in application development, maintenance, and testing and has been rated in second place in that category, against traditional service providers. The company is positioned well above industry average on several Key Performance Indices (KPI), as per the study. It holds the top spot for various KPIs like service delivery quality, good and effective escalation process, reporting quality in a timely and accurate manner, price level on par with the market and contractual flexibility.
Read More: http://finance.yahoo.com/news/hexaware-ranks-number-one-among-083600631.html
Hexaware Appoints Krishna Kumar as CTO
PUNE: Hexaware Technologies Limited, a global provider of application, infrastructure, BPS and digital services today announced the appointment of Krishna Kumar as the Chief Technology Officer of the company. Kumar has over 25 years of experience, including about a decade each at Tata Consultancy Services and Yahoo.
More recently, he has been working on big data platforms and cloud infrastructure and has an engineering degree from IIT, Madras. R Srikrishna, CEO, Hexaware Technologies said, “Krishna joins us with a wealth of experience. His appointment strengthens our team and brings leadership skills directly relevant to the stage at which Hexaware is today. Our industry, for too long, has grown on the back of labor arbitrage.The future, though, will belong to service providers that are great at eliminating labor using automation and technology. Krishna will lead the digital workforce for Hexaware.”
Technology Market Space 