Posts Tagged ‘BPS and Digital Services’

Hexaware Ranks Number One Among the Top Service Providers in Overall Customer Satisfaction in Whitelane’s IT Outsourcing Study

March 16, 2017 Leave a comment


Hexaware Technologies Limited, a leading global provider of application, infrastructure, BPS and digital services announced that it shares the number one ranking in overall customer satisfaction, in the European IT outsourcing survey conducted by Whitelane Research.

The annual study evaluated more than 4,600 unique IT outsourcing contracts held by over 1,500 top spending IT organizations in Europe. Hexaware received an overall customer satisfaction score of 79%, which was significantly higher than the average score (70%) for other service providers.

Hexaware has the most satisfied customers in application development, maintenance, and testing and has been rated in second place in that category, against traditional service providers. The company is positioned well above industry average on several Key Performance Indices (KPI), as per the study. It holds the top spot for various KPIs like service delivery quality, good and effective escalation process, reporting quality in a timely and accurate manner, price level on par with the market and contractual flexibility.

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Hexaware Technologies expands its BPS Services; opens 2nd delivery center in Chennai

December 6, 2016 Leave a comment

Hexaware Technologies Limited, a leading global provider of Application, Infrastructure, BPS and Digital services, announced the expansion of it BPS Services with a second delivery center in Chennai, India. The addition of this center in its global delivery network will further strengthen the Company’s delivery capabilities in providing accelerated business process solutions for clients across industries and various geographies.


The inauguration was hosted by Allison Kirkby, Chief Executive Officer, Tele2, one of the leading European telecommunications operators. Hexaware has been a trusted partner for Tele2 since 2011. Over the years, Tele2 has become one of Hexaware’s strategic customers and among its top 3 customers in Europe. Together, Hexaware and Tele2 have partnered in various successful strategic undertakings. In the last 6 years this partnership has grown to include IT, customer & network operations and IoT/M2M.

“The opening of the new delivery center is in anticipation of continued growth we are experiencing in the marketplace, as we continue to invest in our capabilities to service our customers in line with our Shrink IT, Grow Digital strategy. We are also delighted to have Tele2 with us today. We see tremendous potential in leveraging our synergies for the benefits of our clients.” said R Srikrishna, Chief Executive Officer, Hexaware Technologies Limited.

The new center will deliver mission critical back office and front office services to global clients from varied industries including Telecommunication, Banking & Financial Services, Healthcare, Retail and Professional Employer Organization.

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