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18th Annual CCW Conference and Expo 2017

Annual CCW Conference and Expo 2017 - Hexaware TechnologiesDigital channels are becoming the communication of choice for millennials and GenX customers. With millennials set to become the next vital subset of the customer universe, the shift has already begun with customers expecting organizations to interact, engage with, and guide them at the time they want and through the media they prefer.

Virtual Assistants, Chat bots, self-help customer service channels are a hot topic today and the call center industry is witnessing a major metamorphosis. The ubiquitous social media eye is gradually becoming a diet for existence. These multiple channels have a colossal potential to revolutionize customer experience by creating an omni-channel digital rendezvous.

Come witness the disruption. Hexaware is a proud Premium Sponsor at the 18th Annual CCW Conference & Expo 2017, at The Mirage, Las Vegas. Visit us at BOOTH #1225

Learn how disruptive interventions like Robotic Automation, AI and Machine Learning are redefining the customer service strategies. Save significant cost, improve end user engagement and earn an opportunity to transform your contact centers from cost centers to revenue centers.

For More Information Visithttps://www.callcenterweek.com

Hexaware Wins 3 Awards at the Golden Globe Tigers 2017 for Excellence in Outsourcing & Leadership

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Hexaware was honored at the recently concluded Golden Globe Tiger 2017 Awards held in Kuala Lumpur, Malaysia on April 24th, 2017. The Golden Globe Tigers awards is multifunctional, multi-disciplined across segments and industry focussed. The GGT Awards aim to recognize organizations & individuals for excellence in Outsourcing and Leadership because they believe that perfection has no limits.

Read More: http://hexaware.com/news/hexaware-wins-3-awards-at-the-golden-globe-tigers-2017-for-excellence-in-outsourcing-leadership/

 

 

Hexaware and GenRocket Partner to Offer Accelerated Software Development Solutions Based on Test Data Generation Technology

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Hexaware Technologies Limited, a leading global provider of application, infrastructure, BPS and digital services and GenRocket, a technology leader in automated software test tools, today announced a global reseller partnership to provide advanced software testing products and services to enterprises. This partnership helps enterprises to meet their high-velocity software release cycles, while maintaining the highest possible standards for software quality assurance.

A key ingredient for automating and accelerating the software test process is through a new and innovative approach that produces real-time test data based on GenRocket’s patented Test Data Generation (TDG) technology and supports the growing demand for continuous integration and testing.

Using GenRocket’s TDG technology, software test consultants can quickly create and execute comprehensive test scenarios with patterned and conditioned test data, based on the most complex data models while preserving the referential integrity and parent-child relationships. GenRocket’s TDG technology can speeden the testing process by more than 1000% for about 10% of the cost of traditional Test Data Management (TDM) solutions.

Hexaware’s Digital Assurance practice is aligned, with the organizations’ growth strategy “Shrink IT Grow Digital” that focusses on identifying opportunities for automation, while significantly reducing the enterprises’ Quality Assurance spend. The company’s strategy for assuring quality of digital transformation programs, is by leveraging its innovative solutions like iD2E (Integrated Design to Execution) automation, FAME (framework for automated mobile testing) for multi-channel testing, quantifying usability of apps using our UMI (usability measurement index) model, automated Big Data testing, service virtualization and our innovations in on-demand performance engineering using the cloud and security testing solutions

About Hexaware
Hexaware is a leading global provider of IT, Application, Infrastructure, BPS and Digital services. Our business philosophy of Shrink IT, Grow Digital allows customers to significantly shrink commodity IT spend while partnering with them to embrace digitalization. The Company focuses on key domains such as Banking, Financial Services, Capital Market, Healthcare, Insurance, Manufacturing, Retail, Education, Telecom, Travel, Transportation, and Logistics. Hexaware is committed to delivering business results and leverage technology solutions by specializing in Application Development & Maintenance, Business Intelligence & Analytics, Quality Assurance and Testing Services, Infrastructure Management Services, Business Process Services and Enterprise Solutions. Founded in 1990, Hexaware has a well-established global delivery model armed with proprietary tools and methodologies, skilled human capital and SEI CMMI-Level 5 certification. For more information log on to www.hexaware.com.

Read More: http://www.pr.com/press-release/714585

A New Story Is Unfolding in the Global IT Landscape – An article on Hexaware in Corporate America Magazine

April 27, 2017 Leave a comment

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The IT industry has grown on the back of labor arbitrage for a whopping 20 years. Organizations, in the past two decades, have matured with a DNA, a culture of creating labor at scale, high quality, low cost and in the right places at a fast pace. The future, however, would not be the same. The era of eliminating people through automation is approaching. Hexaware, thus, moving at the speed of change, is equipped to accommodate the changing needs of its clients in this era.

R Srikrishna, CEO, and Executive Director, Hexaware Technologies, talks about Hexaware’s change journey with high velocity that disrupts the future of the IT industry, and what automation means to all. Finally, R Srikrishna describes the inhibition of traditional players to automation, from a social and cultural perspective.

Read More: http://hexaware.com/news/a-new-story-is-unfolding-in-the-global-it-landscape-an-article-on-hexaware-in-corporate-america-magazine/

Hexaware Featured in Everest Group’s ‘IT Service Provider of the Year Awards 2017’

April 17, 2017 Leave a comment

Hexaware Technologies Limited, a leading global provider of application, infrastructure, BPS and digital services announced that Everest Group has ranked it among the top 20 IT services (ITS) providers, as part of its PEAK Matrix Service Provider of the Year™ awards for 2017.

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Everest Group PEAK Matrix™ evaluations were designed to serve as a valuable source for IT services’ buyers to evaluate, compare and contrast key service providers in the global services market space. These assessments offer service provider selection guidance, as well as nuanced insights into those providers’ strategies for key business lines, geographies, and technologies. The awards recognize consistent top performers across 21 PEAK Matrix IT services evaluations, featuring 73 providers that were published in 2016.

“This PEAK Matrix Service Provider of the Year award is a significant achievement for us. Hexaware is helping organizations reimagine their businesses, shrink IT costs, enhance business operations, accelerate digital transformation and maximize returns leveraging its Shrink IT Grow Digital strategy,” said R Srikrishna, Executive Director, and CEO, Hexaware Technologies Ltd.

“In an industry that is thriving on labor arbitrage for too long, Hexaware is at the forefront of eliminating labor through automation, Artificial Intelligence, Machine language and by every other means available,” said Krishna Kumar, Chief Technology Officer, Hexaware Technologies Ltd.

Read More: http://www.prnewswire.com/news-releases/hexaware-featured-in-everest-groups-it-service-provider-of-the-year-awards-2017-619352744.html

 

Hexaware Ranks Number One Among the Top Service Providers in Overall Customer Satisfaction in Whitelane’s IT Outsourcing Study

March 16, 2017 Leave a comment

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Hexaware Technologies Limited, a leading global provider of application, infrastructure, BPS and digital services announced that it shares the number one ranking in overall customer satisfaction, in the European IT outsourcing survey conducted by Whitelane Research.

The annual study evaluated more than 4,600 unique IT outsourcing contracts held by over 1,500 top spending IT organizations in Europe. Hexaware received an overall customer satisfaction score of 79%, which was significantly higher than the average score (70%) for other service providers.

Hexaware has the most satisfied customers in application development, maintenance, and testing and has been rated in second place in that category, against traditional service providers. The company is positioned well above industry average on several Key Performance Indices (KPI), as per the study. It holds the top spot for various KPIs like service delivery quality, good and effective escalation process, reporting quality in a timely and accurate manner, price level on par with the market and contractual flexibility.

Read More: http://finance.yahoo.com/news/hexaware-ranks-number-one-among-083600631.html

Hexaware Appoints Krishna Kumar as CTO

February 17, 2017 Leave a comment

hexawarePUNE: Hexaware Technologies Limited, a global provider of application, infrastructure, BPS and digital services today announced the appointment of Krishna Kumar as the Chief Technology Officer of the company. Kumar has over 25 years of experience, including about a decade each at Tata Consultancy Services and Yahoo.

More recently, he has been working on big data platforms and cloud infrastructure and has an engineering degree from IIT, Madras. R Srikrishna, CEO, Hexaware Technologies said, “Krishna joins us with a wealth of experience. His appointment strengthens our team and brings leadership skills directly relevant to the stage at which Hexaware is today. Our industry, for too long, has grown on the back of labor arbitrage.The future, though, will belong to service providers that are great at eliminating labor using automation and technology. Krishna will lead the digital workforce for Hexaware.”