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Posts Tagged ‘Robotic Process Automation’

Your Competition is on-board… Are you??

Banks and other financial institutions that haven’t embarked on the digitization journey and leveraged on the current trend of RPA and Artificial Intelligence yet will soon be redundant. It is amazing to see the extent to which some of the top players in the industry have explored this arena.

Simply put, RPA and Artificial Intelligence, aims to replace humans with a la mode software solutions. This, however, is not to be construed as a simple ‘cost cutting’ initiative. The increasing demand to look through loads of ‘Unstructured’ pieces of data, within a short span of time and turn out the ‘first time right’, has forced organizations to look beyond human capabilities. Additionally, the need to be the first in the market and to wow your customer makes it mandatory to turn to digital platforms for solutions. Customers today look beyond the simple Problem Solving and Manipulative Tools, including Robotics, Chat Bots, and Speech Recognition. Natural Language Processing, Predictive Analysis, Analytics on Customer Behaviour and so on. The Banking, Financial Services, and Insurance industries have been in the forefront to embrace this change and make effective use of technology to be ahead in the game.

Demand for Robotic Process Automation (RPA) has considerably risen in the past couple of years. As we move on, vanilla RPA solutions are being outpaced by Machine Learning capabilities. Process Complexity and Criticality is not a constraint for automation anymore. There are enough examples where complex decision-making tasks are easily and efficiently handled using the right tool. Be it Settlements of Securities or Investigation & Analysis in Reconciliations or Refunds & Recalls in Banking or Research & Analytics in Investment Banking, RPA, and AI hasn’t disappointed us in any area.

 

Read More: http://blogs.hexaware.com/your-competition-is-on-board-are-you/

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18th Annual CCW Conference and Expo 2017

Annual CCW Conference and Expo 2017 - Hexaware TechnologiesDigital channels are becoming the communication of choice for millennials and GenX customers. With millennials set to become the next vital subset of the customer universe, the shift has already begun with customers expecting organizations to interact, engage with, and guide them at the time they want and through the media they prefer.

Virtual Assistants, Chat bots, self-help customer service channels are a hot topic today and the call center industry is witnessing a major metamorphosis. The ubiquitous social media eye is gradually becoming a diet for existence. These multiple channels have a colossal potential to revolutionize customer experience by creating an omni-channel digital rendezvous.

Come witness the disruption. Hexaware is a proud Premium Sponsor at the 18th Annual CCW Conference & Expo 2017, at The Mirage, Las Vegas. Visit us at BOOTH #1225

Learn how disruptive interventions like Robotic Automation, AI and Machine Learning are redefining the customer service strategies. Save significant cost, improve end user engagement and earn an opportunity to transform your contact centers from cost centers to revenue centers.

For More Information Visithttps://www.callcenterweek.com